Conclusion:
Campaigner scored very well in Customer Service and Ease of Use. Their 24/7 availability for phone and email support is not matched by many competitors, but they do not offer standard features such as spam checking tools or A/B test campaigns. However, their intuitive contact management and email creation systems are great tools for email marketing users.
Ease of Use
Campaigner scored 5 out of 5 stars on Ease of Use. They offer more than 500 very flexible email templates that have up to 3 columns for entering text, as well as the ability to edit and replace images. Campaigner provides 10 MB of storage for image hosting which meets our Market Standard. They also provide a WYSIWYG editor, which is an email creation tool that shows what the final content of your email campaign will look like to your readers while you are editing it. However, Campaigner does not allow you to remove their logo from the bottom of your emails.
Features
Campaigner does not offer computer programs or live people to check your email campaigns for spam. They do offer autoresponders that allow you to send a standard welcome message to your new subscribers confirming their sign-up. Campaigner integrates with Facebook, Twitter, and LinkedIn but does not integrate with Google Analytics. You can only create A/B test campaigns with their higher-priced plans. Campaigner offers a mobile application for iPhone users.
Managing Contacts
Campaigner scored 4 out of 5 stars for Managing Contacts. They allow you to import from Excel, email accounts, and Outlook as a CSV file, as well as manually cut and paste. Campaigner also automatically filters out unsubscribes and bounces from your contact lists.
Customer Service
Campaigner received 5 out of 5 stars for Customer Service. They offer 24/7 phone, live chat, and email support. Under testing, wait times for support were minimal and support was incredibly helpful.
Campaign Reports
Campaigner received 4 out of 5 stars for Campaign Reports. Reports were found to accurately reflect users’ actions and display opens, forwards, bounces, spam reports, and unsubscribes. However, they do not show number of clicks or top performing links. Campaigner does not display reports graphically, but they do allow you to receive reports in email or export them to a spreadsheet.
Pricing
Campaigner offers a 30-day, 1000 contact free trial. Their pricing is contact-based as opposed to email-based. Contact-based pricing is advantageous if you intend to send more than one email per month to the same list of contacts. Campaigner charges $10 per month for 1000 contacts and $25 per month for 2500 contacts, among other pricing plans.